Last updated: 21 August 2026
Saheli ("we", "us", "our") operates sahelionline.com (the "Website"). We respect your privacy and are committed to protecting the personal information you provide to us when you browse our Website, create an account, place an order, contact us, or otherwise interact with our services.
This Privacy Policy explains what personal information we collect, how we use it, how we may share it, and the choices and rights available to you.
1. Information We Collect
When you use our Website or place an order, we may collect information such as:

• Your name

• Email address

• Telephone/mobile number

• Billing address

• Shipping/delivery address

• Order and purchase details

• Product and size/variation information

• Payment-related information necessary to process your transaction

• Information you provide when contacting us or submitting a form

• Information relating to your customer account, if you create one

• Information about how you use our Website, such as pages viewed, browser type, device information, IP address and similar technical information

We collect only the information reasonably necessary for the purposes described in this Privacy Policy and for providing our products and services.
2. How We Use Your Information
We may use your personal information to:

• Process and fulfil your orders

• Process payments

• Arrange delivery and shipping

• Send order confirmations and updates

• Communicate with you about your orders, returns, refunds or enquiries

• Provide customer support

• Manage your customer account, if applicable

• Improve our Website, products and services

• Maintain the security of our Website and prevent fraud or misuse

• Comply with applicable legal, tax, accounting and regulatory requirements

• Send marketing communications where you have provided the appropriate permission or where otherwise permitted by applicable law

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
3. Payments
Payments made through our Website may be processed by third-party payment providers.
We do not intend to store complete payment card details on our own systems unless specifically stated otherwise. Payment information may be collected and processed directly by the payment provider used for your transaction.
Payment provider(s) used by our Website: RAZORPAY
Please refer to the relevant payment provider's privacy policy for information about how it handles payment and personal information.
4. Shipping and Delivery
To fulfil your order, we may share the information necessary for delivery with our shipping, courier or logistics partners.
This may include your name, telephone number, shipping address and order-related information.
Shipping/courier provider(s): SHIP ROCKET
We only provide information reasonably necessary for the fulfilment and delivery of your order.
5. Sharing Your Information
We may share personal information with service providers that help us operate our Website and fulfil orders. Depending on the services we use, these may include:

• Wix, as our website and e-commerce platform

• Payment processing providers

• Shipping, courier and logistics providers

• Email and communication service providers

• Website analytics providers

• Advertising or marketing service providers, where applicable

• Professional advisers, such as accountants, auditors or legal advisers, where reasonably necessary

• Government authorities or other parties where required by law

We do not sell your personal information for money.
6. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to operate the Website, remember preferences, understand how visitors use our Website, improve our services and, where applicable, support advertising and marketing.
Some cookies may be placed by third-party service providers.
You may be able to control or disable certain cookies through your browser settings or through any cookie preferences provided on our Website. Please note that disabling certain cookies may affect the functionality of the Website.
7. Information Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
8. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, complete transactions, maintain business and accounting records, resolve disputes, prevent fraud and comply with applicable legal obligations.
When personal information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable legal and regulatory requirements.
of certain sales or sharing of personal information, subject to applicable legal requirements and exceptions.
We will handle valid privacy requests in accordance with applicable law.
We will not discriminate against you for exercising privacy rights that apply to you.
9. Children's Privacy
Our Website sells products intended for customers of different age groups, including children's clothing. However, our online purchases and customer accounts are intended to be made by parents, guardians or other authorised adults.
We do not knowingly request or intentionally collect personal information directly from children for purposes that are not permitted by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
10. Third-Party Websites
Our Website may contain links to third-party websites, services or social media platforms.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of those third parties before providing them with personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Website, services, technology or applicable legal requirements.
When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.
12. Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern about how your personal information is handled, please contact us:
Brand Name: SAHELI INTIMATES
Website: www.sahelionline.com
Email: lumbar.realm@gmail.com
Phone: +91 9108972762
We will review and respond to privacy requests in accordance with applicable law.