Terms & Conditions
Last updated: 21 August 2026
Welcome to Saheli. By using our website and purchasing products from us, you agree to these Terms & Conditions.
1. About Us
This website is operated by VIDITH M SALECHA.
Website: sahelionline.com
Email: Lumora.realm@gmail.com
Phone: +91 9108972762
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate.
Colours may appear slightly different depending on your device or screen.
Product availability may change without notice.
3. Prices and Payments
All product prices are displayed on the website in the applicable currency.
We reserve the right to correct pricing errors or update prices before an order is accepted.
Payment must be successfully completed before an order can be processed, unless otherwise stated.
4. Orders
When you place an order, you are making a request to purchase the selected products.
You will receive an order confirmation after your order has been received.
We reserve the right to cancel or refuse an order where there is an error in pricing, product availability, payment, shipping information, or where fraud or misuse is suspected.
If we cancel an order after payment has been received, the applicable amount will be refunded.
5. Shipping and Delivery
We currently ship to India subject to the shipping options available at checkout.
Delivery times are estimates and may vary depending on the destination, courier, customs procedures and other circumstances outside our control.
Customers are responsible for providing accurate shipping and contact information.
Any applicable shipping charges, customs duties, taxes or other charges will be displayed or communicated where applicable.
6. Returns, Exchanges and Refunds
At Saheli, we take hygiene and product quality very seriously. Because our products are intimate apparel, we follow a strict hygiene policy for returns and exchanges.
. Returns & Exchanges
For hygiene reasons, we do not accept returns or exchanges on undergarments once they have been delivered, opened, worn or tried on, except where the item received is defective, damaged or incorrect.
Please carefully check the size guide and product details before placing your order.
. Damaged, Defective or Incorrect Items
If you receive an item that is:

• Damaged

• Defective

• The wrong product

• The wrong size/variation due to an error on our part

please contact us within 48 hours of delivery.
Please provide your order number along with clear photographs/videos showing the issue.
After reviewing the issue, we may offer a replacement, exchange or refund, as applicable.
. Hygiene Requirements
For any item that may be eligible for a return due to being defective, damaged or incorrectly supplied, the product must be:

• Unworn

• Unwashed

• Unaltered

• Free from stains, makeup, perfume, deodorant or other marks

• In its original condition

• Returned with original tags and packaging

Any item that shows signs of wear or use may not be accepted for return or exchange.
. Wrong Size
Please refer to our size guide before placing your order.
Because our products are intimate apparel, we do not offer size exchanges if the wrong size was selected by the customer, unless otherwise stated on the specific product page.
If you believe we sent you a size different from the one you ordered, please contact us within 48 hours of delivery.
. Sale & Promotional Items
Products purchased as part of a sale, clearance or promotional offer are not eligible for return or exchange, except where the item is defective, damaged or incorrectly supplied, or where applicable law requires otherwise.
. How to Report an Issue
If there is a problem with your order, please contact us within 48 hours of delivery.
Please provide:

• Order number

• Customer name

• Description of the issue

• Clear photographs/videos of the product and packaging

Email: Lumora.realm@gmail.com
WhatsApp/Phone: +91 9108972762
Please do not send an item back without contacting us first and receiving return instructions.
. Refunds
If a refund is approved, it will be processed to the original payment method where possible.
Refund processing may take [15 business days] after the return or issue has been approved. Your bank or payment provider may require additional time for the refund to appear in your account.
. Important
By placing an order, customers acknowledge and agree to this Returns & Exchanges Policy.
We strongly recommend checking the size chart, product details and care instructions before completing your purchase.
7. Intellectual Property
All content on this website, including photographs, product images, logos, designs, text, graphics and other materials, belongs to Saheli or is used with permission.
You may not copy, reproduce, distribute or use our content for commercial purposes without our written permission.
8. Website Use
You agree not to misuse our website, interfere with its operation, attempt unauthorised access, or use the website for unlawful purposes.
9. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any updated version will be posted on this page with a revised “Last updated” date.
10. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Business Name: M.M HOSIERY 
Email: LUMORA.REALM@GMAIL.COM
Phone: +91 9108972762